Customers will receive a full refund with 48 hours’ notice of cancellation. Customers will also receive a rain check in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.
We know that weather can be a bummer when you are trying to get out on the water. We offer a flexible policy that allows you to re-schedule your boat rental at another time or on any other date when the weather is nice. We do charge the full amount of the rental on the day of. If we get the call that it is dangerous or if there is thunder and lightning on the lake you may bring the boat back to the dock and only be charged for the time you were out. We will not send anyone on the lake when it is a liability to be on the water.
We thank you for your cooperation!